Privacy Policy

PP.01What This Policy Covers

This Privacy Policy governs collection, storage, use, sharing, and protection of personal data across website, app, LM workflows, vendor coordination, and support channels.

It is compliant with the DPDP Act, 2023, IT Act, 2000 and applicable Indian regulations.

PP.02Information We Collect

• Identity and contact data (name, mobile, email, address).
• Household preferences and task instructions.
• Task data and uploaded proof/documents.
• Health/medical data (explicit consent only, task-limited use).
• R5 financial/legal documents (encrypted, restricted access).
• Limited KYC references (no full Aadhaar storage).
• Payment metadata (full card details processed by Razorpay).
• Vendor onboarding data (licenses, KYC, payout details).
• Technical usage telemetry and location context for dispatch/tracking.

PP.03How We Collect Data

Directly from you, automatically through product usage, and from authorized third parties (e.g., Razorpay, Maps, analytics, background-check partners).

PP.04How We Use Data

• Task coordination and platform operation.
• Household personalization and Family Vault continuity.
• Payment and invoicing.
• Safety, verification, fraud prevention, and quality assurance.
• Customer communications and legally required disclosures.
• Anonymized analytics and service improvement.
• Marketing only with consent.

PP.05Legal Basis

Processing is based on consent, contractual necessity, legal obligations, and legitimate interests as applicable under DPDP Act, 2023.

PP.06Sensitive Personal Data

Sensitive categories receive heightened controls: explicit consent, purpose limitation, AES-256 at rest, TLS 1.3 in transit, strict access minimization, and no marketing use.

PP.07Data Sharing

We do not sell personal data. Sharing is limited to assigned Vendors/LMs, payment processor, mapping services, compliance-required agencies, and lawful authority requests.

PP.08Security

Controls include encryption, role-based access, audit practices, and incident response. In case of reportable breach risk, notifications are issued as required by law.

PP.09Retention

• Task records/proof: 24 months (or longer upon request).
• Payment/invoice records: 7 years (tax compliance).
• Health data: 24 months unless earlier deletion requested.
• R5 financial/legal docs: 6 months unless explicitly extended.
• LM conversation logs: 12 months from last message.
• Anonymized analytics may be retained indefinitely.

PP.10Your Rights (DPDP Act)

• Right to access, correction, erasure (subject to legal obligations).
• Right to withdraw consent.
• Right to grievance redressal.
• Right of nomination.
• Contact: privacy@padosipro.com.

PP.11Cookies and Tracking

Essential cookies are required for operation. Optional analytics cookies can be controlled through preferences/browser settings. No ad-network or broker-style tracking is used.

PP.12Children's Privacy

PadosiPro is for adults (18+). If minor data is identified, it will be removed promptly on notice.

PP.13Cross-Border Transfers

Primary infrastructure is in India. Any cross-border processing is protected by contractual safeguards and legal compliance controls.

PP.14Policy Updates

Material privacy changes are notified at least 14 days in advance.

PP.15Contact

• Data protection: privacy@padosipro.com
• General legal: legal@padosipro.com
• Platform/services: hanmanth@padosipro.com
• Address: Hyderabad, Telangana, India
• Website: padosipro.com